Concerning unemployment insurance systems enhancements, including creating a reserve force of unemployment claim adjudicators, effective and equitable claims processing, and transparent performance metrics.
Summary
Requires the Employment Security Department (ESD) to create a training program to train qualified persons to perform as unemployment insurance claim adjudicators.
Mandates the Office of Financial Management assist ESD in identifying agencies with state employees who meet minimum qualifications to be adjudicator.
Requires ESD to assure written communications are tested and in plainly understood language; convey statutes and explanations in determinations; work with an advisory committee on certain issues; provide a toll-free number; maintain an online dashboard and provide quarterly performance metrics reports during times of high unemployment; and provide an annual report to the Legislature regarding adjudicator certifications.
Establishes an unemployment insurance legislative work group for ESD to inform of the progress the act's implementation; report on any new federal programs or funds received and the use of such funds; provide information and research; and for the work group to review and consider certain issues.
From the Engrossed Substitute Senate Bill Report (ESSB 5193), written by the Legislature's nonpartisan staff. Read the full report ↗
AN ACT Relating to unemployment insurance systems enhancements, including creating a reserve force of unemployment claim adjudicators, effective and equitable claims processing, and transparent performance metrics;