BILL · 2025–26 SESSION

HB 2631: Agency customer service

Concerning agency delivery of quality customer service.

Summary

Establishes a pilot project that requires the Office of the Secretary of State, the Department of Fish and Wildlife, and the Office of the Insurance Commissioner to work with Your Washington in tracking customer service metrics and developing Customer Experience Improvement Plans.
Directs Your Washington to evaluate customer experience metrics reported by agencies and provide quarterly progress reports on Customer Experience Improvement Plans.
Requires these agencies to partner with Washington Technology Solutions to move toward implementation of a centralized online system for access to digital state services.

From the House Bill Analysis 2026 (HB 2631), written by the Legislature's nonpartisan staff. Read the full report ↗

Did not pass Did not pass · died in committee

AN ACT Relating to agency delivery of quality customer service;

No recorded floor votes. This measure never reached a floor vote.

Bill numbers restart every two years, so the same number is a different bill in each session.

HB 2631 (2019–20) Family engagement framework · Did not pass · died in committee
HB 2631 (2017–18) Sustain. building materials · Did not pass · died in committee
HB 2631 (2015–16) Same sex marriage beliefs · Did not pass · died in committee
HB 2631 (2013–14) Water facility fee immunity · Did not pass · died in committee
HB 2631 (2011–12) Newspapers, websites/B&O tax · Did not pass · died in committee
HB 2631 (2009–10) Dropout prevention program · Did not pass · died in committee
HB 2631 (2007–08) Regulatory assistance office · Did not pass · passed House, stalled in Senate
HB 2631 (2005–06) Tax exemption for internet · Did not pass · died in committee